It takes a lot for me to lose my temper over poor service but a recent incident at Fury Ford on William Nicol left me fuming. It all began in December last year when I took my 2006 Ford Fiesta in for its annual service. As I had lost my master key in a test vehicle some months before, I instructed the service official to please replace it with a new unit. Needless to say when I picked the car up at the end of the day, this hadn’t been done as the key in question was not in stock – thanks for letting me know beforehand chaps. Anyway, feeling understandably frustrated, I trundled down to the on-site parts depot, stood in a queue and duly ordered a replacement unit before driving home in my freshly serviced car. I was, after leaving my name and contact number with the parts manager, assured that someone would call me within the next three days to let me know when I could come in and have the new key cut and coded to my vehicle’s spec. Well, days went by, weeks went by and now, almost a month after the fact, I still have not received any form of notification alerting me to my new key’s arrival. And this, in my opinion, absolutely stinks. Especially considering that a new master key, at R1600, costs R100 more than a major annual service, and especially since I’ve been a loyal customer of Fury Ford on William Nicol for nearly four years. Seriously, it’s time to up your game guys and pay some much-needed attention to the way you handle your after-sales service because at the moment it seems to be lacking…